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Important: PikaSim displays your eSIM details (QR code, ICCID, activation code) on-screen immediately after purchase. We do not send emails for privacy reasons, so it's crucial to screenshot or save this information before leaving the page.

If you lost your eSIM info or closed the page before saving it:

Submit a support ticket with as much of the following information as possible:

• Date and approximate time of your purchase
• Country/destination of the eSIM package you purchased
• Data amount and validity (e.g., 5GB for 7 days)
• Payment method used: Credit card (Stripe) or Cryptocurrency
• Amount paid (if you remember)

The more details you provide, the faster we can locate your order and resend your eSIM information.

Max Privacy is a filter option on PikaSim that shows only eSIM packages that do NOT route your data through Hong Kong or mainland China.

Why this matters for privacy:

• Data surveillance laws: China has extensive data retention and surveillance laws that require telecom providers to store and potentially share user data with government authorities
• No encryption guarantees: Traffic routed through Hong Kong/China may be subject to inspection or logging without your knowledge
• Metadata collection: Even encrypted traffic can reveal metadata (which sites you visit, when, how often) that may be logged
• National Security Law: Hong Kong's national security law expanded government access to data passing through the region

How to use Max Privacy:

When browsing eSIM packages on any country page, look for the "Max Privacy" toggle or filter. When enabled, you'll only see packages from providers that route traffic through privacy-respecting jurisdictions.

Note: Max Privacy packages may be slightly more expensive or have different data options, but offer stronger privacy protection for security-conscious users.

Global eSIMs: All of PikaSim's Global eSIMs (multi-country coverage) are automatically Max Privacy and never route through China or Hong Kong.

For iPhone XS, XR, and newer models:

1. Make sure you're connected to WiFi
2. Go to Settings → Cellular (or Mobile Data)
3. Tap Add Cellular Plan or Add eSIM
4. Use your camera to scan the QR code we sent you
5. Follow the on-screen prompts to complete activation
6. Label your eSIM (e.g., "PikaSim Travel")
7. Enable Data Roaming for your eSIM plan

Pro Tip: Screenshot your QR code from the purchase confirmation screen so you can scan it from another device!

For Google Pixel, Samsung, and other eSIM-compatible Android devices:

1. Make sure you're connected to WiFi
2. Go to Settings → Network & Internet (or Connections)
3. Tap Mobile Network or SIM Manager
4. Select Add eSIM or Download a SIM
5. Scan the QR code we sent you, or enter the activation code manually
6. Follow the on-screen prompts to complete setup
7. Enable Data Roaming and Mobile Data for your eSIM

Note: Steps may vary slightly depending on your Android device manufacturer (Samsung, OnePlus, Xiaomi, etc.).

If your device is having trouble scanning the QR code, try these solutions:

• Manual Entry: Use the activation code shown on your purchase confirmation screen. Enter it manually instead of scanning
• Display QR code on another device: If you screenshotted your QR code, open it on a computer or tablet, then scan with your phone
• Increase brightness: Make sure your screen brightness is turned up when displaying the QR code
• Clean your camera lens: Wipe your phone's camera for a clearer scan
• Adjust distance: Move your phone closer or further from the QR code

Important: Always screenshot your QR code and activation details from the purchase confirmation screen before leaving the page!

Yes, Data Roaming must be enabled for your eSIM to work when traveling.

For iPhone:

1. Go to Settings → Cellular (or Mobile Data)
2. Select your eSIM plan (e.g., "PikaSim")
3. Toggle Data Roaming to ON

For Android:

1. Go to Settings → Connections → Mobile Networks
2. Select your eSIM
3. Toggle Data Roaming to ON

Important: Don't worry about roaming charges! Your PikaSim eSIM is pre-configured with included data, so there are no surprise fees.

Yes! Most modern phones support Dual SIM functionality, allowing you to use both simultaneously.

Benefits of Dual SIM:

• Keep your home number active for calls and texts
• Use your eSIM for affordable data while traveling
• Switch between carriers without swapping physical SIM cards
• Have separate work and personal numbers on one device

How to set it up:

1. After installing your eSIM, go to Settings → Cellular (iPhone) or SIM Manager (Android)
2. Choose which SIM to use for Mobile Data (select your eSIM)
3. Choose which SIM to use for Calls and Messages (usually your home SIM)
4. You can switch between them anytime in settings

If your eSIM is installed but showing "No Service", "Searching", or not connecting, follow these steps in order:

Step 1: Enable Data Roaming (fixes 80% of issues!)

• iPhone: Settings → Cellular → [Your PikaSim eSIM] → Data Roaming → ON
• Android: Settings → Connections → Mobile Networks → Data Roaming → ON

Step 2: Set PikaSim as your Mobile Data source

• iPhone: Settings → Cellular → Cellular Data → select your PikaSim eSIM
• Android: Settings → SIM Manager → Mobile Data → select PikaSim

Step 3: Try Manual Network Selection

• iPhone: Settings → Cellular → [Your eSIM] → Network Selection → turn OFF "Automatic" → wait for networks to appear → select one
• Android: Settings → Mobile Networks → Network Operators → turn OFF Auto → select a carrier
• Try different carriers until one connects

Step 4: Network Reset

• Turn ON Airplane Mode
• Wait 30 seconds
• Turn OFF Airplane Mode
• Wait 1-2 minutes for network registration

Step 5: Full Device Restart

• Power OFF completely (not just sleep)
• Wait 30 seconds
• Power ON and wait 2-3 minutes

Step 6: Check your data balance

• Go to pikasim.com/top-up and enter your ICCID
• If data shows 0 remaining, you need to top up

Need more help? See our complete eSIM troubleshooting guide for detailed instructions with APN settings, software checks, and fixes for less common issues.

On iPhone:

1. Go to Settings → Cellular (or Mobile Data)
2. Scroll down to see data usage by app for each SIM
3. Your eSIM will be listed separately from your physical SIM

On Android:

1. Go to Settings → Network & Internet → Mobile Network
2. Select your eSIM
3. Tap App data usage to see breakdown

iOS users with Apple Wallet: If you added your eSIM to Apple Wallet, you can view data usage directly in the Wallet app for quick access!

Important: Each eSIM can typically only be installed once. If you delete your eSIM profile from your device, you may not be able to reinstall it using the same QR code.

Before deleting an eSIM:

• Make sure you've used all your data or the validity period has expired
• Take a screenshot of your eSIM details just in case
• Contact support if you need to transfer your eSIM to a new device

How to delete an eSIM:

iPhone: Settings → Cellular → Select eSIM → Remove Cellular Plan

Android: Settings → Network & Internet → Mobile Network → Select eSIM → Delete eSIM

Need to transfer? Submit a support ticket for assistance.

Your eSIM validity period starts when you first connect to a mobile network, not when you purchase it or install it.

This means you can:

• Buy your eSIM weeks before your trip
• Install it on your device before you travel
• The countdown only begins when you land and connect to the network in your destination

Example: If you buy a 7-day eSIM for Japan on January 1st and install it that day, but don't travel to Japan until January 15th, your 7 days will start on January 15th when you first connect in Japan.

Pro Tip: Install your eSIM before you travel so you have connectivity as soon as you land!

Quick Check:

On iPhone: Go to Settings → Cellular/Mobile Data. If you see "Add Cellular Plan" or "Add eSIM", your device supports eSIM.

On Android: Go to Settings → Network & Internet. If you see "Download a SIM" or "Add eSIM", your device supports it.

Devices with eSIM support:

• iPhone: XS, XR, 11, 12, 13, 14, 15, 16 (all models) and newer
• Google Pixel: 3, 4, 5, 6, 7, 8, 9 (all models) and newer
• Samsung: Galaxy S20, S21, S22, S23, S24 series and newer; Note 20 and newer; Fold/Flip 3 and newer
• Other: Many recent models from Motorola, OnePlus, Xiaomi, Oppo, Huawei

For a complete list, visit our Device Compatibility Checker.

Yes! You can easily add more data to your existing eSIM:

1. Visit pikasim.com/top-up
2. Enter your ICCID (found in Settings → Cellular → Your eSIM) or Order Number
3. Select additional data package
4. Complete payment - no account required!
5. Data is added to your existing eSIM instantly

No reinstallation needed! The new data is automatically added to your current eSIM profile.

PikaSim sends optional SMS alerts to help you manage your eSIM usage:

• Low data alerts: When your data balance drops below 20%
• Expiration alerts: Before your eSIM validity period ends

To stop receiving SMS alerts:

1. Visit pikasim.com/stop-alerts
2. Enter your ICCID (shown in the SMS you received, or in the PikaSim app under eSIM details)
3. Click "Stop Alerts"

You can also re-enable alerts later on the same page if you change your mind.

Note: This only stops SMS alerts. If you have the PikaSim app, you can manage push notification preferences in the app settings.

First, verify your eSIM type: Phone Plans include voice, SMS, and data. Regular eSIMs are data-only.

• USA Phone Plans (Change+) - includes US phone number, calls, SMS, data
• Global Phone Plans (Discover+) - works in 80+ countries

Regular data-only eSIMs do NOT include calling or texting capabilities.

For USA Phone Plans (Change+):

1. Enable Data Roaming: Settings → Cellular → [Your eSIM] → Data Roaming ON
2. Set APN to "wbdata":
   • iPhone: Settings → Cellular → [Your eSIM] → Cellular Data Network → APN: wbdata
   • Android: Settings → Mobile Networks → Access Point Names → Add/Edit APN: wbdata
3. Manual Network Selection: Turn off Automatic and select "T-Mobile"
4. Restart your device (full power off/on, not just airplane mode)

For Global Phone Plans (Discover+):

1. Enable Data Roaming: This is required for international use
2. Wait 1-5 minutes for network registration when arriving in a new country
3. Manual Network Selection: Try different available carriers if one doesn't work
4. Toggle Airplane Mode on/off to force re-registration
5. Restart your device

Still not working after all steps? Submit a support ticket with your ICCID, device model & OS version, current country, and which steps you tried.