Frequently Asked Questions

No, absolutely not! PikaSim is completely anonymous and account-free. You can purchase eSIMs instantly without creating any account, providing personal information, or going through any signup process.

Here's how it works:

• Browse and select your eSIM package
• Pay securely with Stripe (no PikaSim account required)
• Receive your eSIM QR code via email immediately
• Activate and use your eSIM right away

Your privacy is our priority - we believe in instant, anonymous connectivity without the hassle of accounts or personal data collection.

We collect the absolute minimum information necessary to deliver your eSIM service:

• Email address: Only to send you the eSIM QR code and activation instructions
• Payment information: Processed securely by Stripe (we never see your card details)
• Usage data: Basic technical data to ensure your eSIM works properly

We do NOT collect:

• Names, addresses, or phone numbers
• Government IDs or identity verification
• Social media profiles or personal details
• Browsing history or personal preferences

Your email is only used for eSIM delivery - we don't send marketing emails or share your information with third parties.

Our anonymous purchasing process is designed for maximum privacy and convenience:

1. Browse freely: No cookies, tracking, or login requirements to view packages
2. Select your eSIM: Choose from 200+ countries and regions without providing any personal info
3. Secure checkout: Pay with Stripe using only an email address for delivery
4. Instant delivery: Receive your eSIM QR code via email within minutes
5. Activate immediately: Scan the QR code and start using your eSIM right away

The entire process takes just a few minutes and requires no personal information beyond an email address for delivery.

Yes! Our top-up system is just as anonymous as our initial purchase process. You can add more data to your existing eSIM using either your:

• ICCID number: The unique identifier of your eSIM
• Order number: Provided in your original purchase email

Simply visit our Top Up page, enter your ICCID or order number, and purchase additional data packages. No account login required - just like your original purchase!

This means you can manage and extend your eSIM service completely anonymously, even months after your original purchase.

Anonymous eSIMs offer significant advantages over traditional carrier services:

• Instant activation: No waiting for identity verification or credit checks
• Privacy protection: No personal data harvesting or account profiles
• Global convenience: Buy and activate in minutes, anywhere in the world
• No contracts: Pay-as-you-go with no long-term commitments
• Travel-friendly: Perfect for international travelers who value privacy
• Simple management: Easy top-ups without login hassles

Traditional carriers require extensive personal information, credit checks, physical store visits, and complex account management. Our approach gives you the same connectivity with complete privacy and simplicity.

An eSIM (embedded SIM) is a digital SIM that allows you to activate a cellular plan from your carrier without having to use a physical SIM card. It's built into your device and can be activated by scanning a QR code or entering an activation code.

Benefits of eSIM include:

• No physical SIM card needed
• Easy to switch between carriers or plans
• You can have multiple phone numbers on one device
• Convenient for international travel

Most recent smartphone models support eSIM technology. You can use our compatibility checker above to see if your specific device is compatible.

Generally, these devices support eSIM:

• iPhone XS, XR, and newer (all iPhones since 2018)
• Google Pixel 3 and newer
• Samsung Galaxy S20, Note 20, and newer models
• Many recent models from Motorola, OnePlus, Xiaomi, and other manufacturers

You can also check your phone's settings. On iPhone, go to Settings > Cellular/Mobile. If you see "Add Cellular Plan" or "Add eSIM," your device supports eSIM.

Yes, most devices that support eSIM allow you to use both an eSIM and a physical SIM simultaneously. This is called Dual SIM functionality, which gives you two phone numbers on one device.

This is particularly useful for:

• Separating personal and business lines
• Using a local data plan while traveling while keeping your home number
• Having plans from two different carriers for better coverage

Note that some newer iPhone models (iPhone 14 models sold in the US and iPhone 15/16 models) are eSIM-only and do not have a physical SIM slot.

Activating your PikaSim eSIM is simple:

1. Purchase a PikaSim eSIM package from our website
2. You'll receive an email with a QR code and activation instructions
3. On your device, go to Settings > Cellular/Mobile > Add Cellular Plan
4. Scan the QR code from our email
5. Follow the on-screen prompts to complete activation
6. Label your eSIM (e.g., "PikaSim Travel")

The eSIM will be active immediately once the QR code is scanned and setup is complete. Make sure you're connected to WiFi during the activation process.

The validity period depends on the package you purchase. Each package clearly states its duration (e.g., 7 days, 30 days) on the product page.

The validity period begins from the moment you first connect to a mobile network after activating the eSIM, not from the date of purchase. This means you can buy an eSIM in advance of your trip and it will only start counting down when you arrive and connect.

Yes, you must enable data roaming for your eSIM to work properly when traveling internationally. Here's how to do it:

• For iPhone: Go to Settings > Cellular > [Your eSIM] > Data Roaming and toggle it ON.
• For Android: Go to Settings > Connections > Mobile Networks > [Your eSIM] > Data Roaming and toggle it ON.

While our eSIMs are pre-configured with the correct APN settings, data roaming must be manually enabled to connect to networks in your destination country.